ncw's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the ncw platform ("Site", "Service"). By using the Site, you are considered to have accepted the terms of this Policy. A full description of how your information is processed is provided below. To learn about the general terms of use of our service, please read the Terms and Conditions page.

In drafting this policy, we have followed applicable laws of Bangladesh and international data protection standards. For any questions, please contact our support team.

01 Information Collection

ncw collects the following types of information from users as needed to provide its services. The purpose of data collection is always specific and legitimate.

1.1 Information Provided Directly

During account registration and management, the information you voluntarily provide includes:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Email address and mobile number
• Information related to your preferred payment method (bKash, Nagad, Rocket or Upay account details)
• Documents required for identity verification (National ID card or passport details)
• Your chosen username and password

1.2 Automatically Collected Information

While browsing the site, our system automatically collects certain technical information, such as:

• IP address and device type
• Browser name and version
• Time of access to the site and session duration
• Usage data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information from Third Parties

For identity verification and fraud prevention, we may also receive limited information from trusted third-party verification services. This information is used only for necessary purposes and is not shared with third parties for any commercial purpose.

03 Data Sharing and Disclosure

ncw does not sell your personal information to third parties. However, certain information may be shared in the limited circumstances described below.

3.1 Service Provider Partners

Technology and payment organisations that assist in operating our services (such as the technical services of bKash, Nagad, Rocket, and Upay) receive limited access to necessary information. These organisations work on our behalf and are not permitted to use the information for their own purposes.

3.2 Disclosure for Legal Reasons

Necessary information may be disclosed in response to a court order or a lawful request from a government authority. In such circumstances, we provide only the information legally required.

3.3 Fraud Prevention

In serious incidents related to financial fraud or account security, limited information may be shared with the relevant payment networks and security services.

3.4 Business Transfer

If there is any future change in the ownership or operations of ncw, collected information may be transferred. In such a case, the new operating entity will also be bound to comply with the terms of this policy.

05 Data Retention Period

ncw retains your information only for as long as necessary. The specific period is determined based on the type of information and legal obligations.

• Active account data: retained for as long as the account remains active.
• Closed account data: from the date of closure, for the period required under applicable law.
• Financial transaction records: retained for the period specified under applicable financial regulations.
• Security logs: retained for a limited period for investigation of unauthorised access.

When the retention period expires, data is securely deleted or irreversibly anonymised.

07 User Rights

Every user registered on the ncw platform has the following rights regarding their own information.

7.1 Right to Access Information

You may request details of the information ncw holds about you at any time. If this request is sent to the support team, it will be fulfilled within a reasonable time.

7.2 Right to Correct Information

If there is any incorrect or outdated information in your profile, you may request that it be corrected. Some changes may require re-verification of identity.

7.3 Right to Close Account

You may request that your account be permanently closed. All information except financial transaction records will be deleted after the legally required period. For guidance on responsible gaming, please visit our Responsible Gaming page.

7.4 Right to Lodge a Complaint

If any breach of this policy occurs, you may contact our support team. We take all complaints seriously and work to resolve them promptly.

09 Policy Changes

This privacy policy may be updated from time to time due to changes in the service or legal requirements. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the site after a change is considered acceptance of the revised policy.

If you do not wish to accept the policy after a change takes effect, you may request that your account be closed. To learn more about our platform and services, please visit the About Us page.