Play responsibly, enjoy within your limits
ncw believes that gaming should be purely a form of entertainment — not a source of financial stress or emotional hardship. We are always ready to ensure your safety and wellbeing.
When gaming becomes a problem
Online casino or sports betting is an enjoyable activity for many people. But for some, it can spiral out of control. At ncw, we firmly believe that building a culture of responsible gambling is one of our core duties. For this reason, we have put in place various protective measures for players.
Our Terms and Conditions clearly state that all casino and betting activities are available only to persons aged 21 or above. Registration or use of an account by minors is strictly prohibited. ncw is vigilant about verifying the age of every account and investigates any suspicious cases.
The most effective way to keep gaming as entertainment is to set your own limits from the start — limits on time, money, and losses. On our platform, these options can be managed directly from your account settings. If for any reason you feel that gaming is affecting your daily life, do not delay — speak to our 24/7 live chat support.
Control is in your hands
Use these tools from your ncw account panel at any time — no waiting required.
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period; reducing it takes effect immediately.
Session Time Limit
Decide in advance how long you can stay logged in at one time. When the set time is reached, your account will log out automatically. Being aware of how you spend your time is one of the key steps in responsible gaming.
Cooling-Off
If you feel you need a break, temporarily close your account for anywhere between 24 hours and 30 days. During the break, you will not be able to log in or make deposits.
Loss Limit
Set in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed during that period. This protects you from major financial losses.
Self-Exclusion
If you are experiencing long-term problems, you can apply to close your account for 6 months or permanently. If you attempt to open a new account while self-excluded, that account will also be closed. Contact us directly via live chat for more details.
Reality Check
After a set period, a message appears on screen reminding you how long you have been playing and how much you have won or lost.
When should you be concerned?
If you notice any of the signs below in yourself, take them seriously. You can find more detailed information in our FAQ section.
Apply for Self-Exclusion
If you want to close your account temporarily or permanently, provide the details below. Our team will get in touch with you shortly.
Seeking help takes courage
Acknowledging a problem is not weakness — it is the first step toward protecting yourself and your family. Use the options listed below.
ncw Live Chat
Support is available in Bangla 24 hours a day, 7 days a week. Chat with us directly for any questions about responsible gaming.
Email Support
Self-exclusion and account-related requests can also be submitted by email. Our support team assists in both Bangla and English.
Family and Loved Ones
Open up to the people close to you. Sometimes support from family can be more effective than professional treatment.
Professional Counselling
Speak to a mental health specialist or addiction counsellor. This is completely confidential and a practical path to a solution.
ncw's commitment to you
ncw works consistently to uphold the belief that gaming is entertainment only. Our support team is always ready for Bangla-speaking players. If you ever feel that you or someone you know needs help, let us know directly via live chat.
Practical tips for responsible gaming
The key to responsible gaming is making decisions with awareness. Before you start playing, decide how much money and how much time you will spend — and stick to those limits. You should not spend a single taka beyond your budget, because there is no guaranteed win in gambling.
Never place bets out of emotion or under stress. If you are feeling angry, sad, or anxious, it is better to stay away from gaming. Similarly, avoid playing under the influence of alcohol or any other substance — it reduces your judgment and increases the risk of greater losses.
Every game outcome is completely random and previous results do not affect future ones. The idea that "I will win this time for sure" is dangerous. No strategy guarantees a win in slots or live casino games.
- Set aside a separate budget for gaming — not household money or emergency savings
- Do not try to "chase losses" after a losing session
- Take regular breaks — avoid playing for hours on end without stopping
- Spend time with family and focus on other hobbies and activities
- Keep track of your wins and losses and review them every month